Frequently Asked Questions

ERTHECODE DETAILS

How do I pronounce Erthecode?

“earth-code”. We decided to pay homage to the word and start where it all began sometime around 1066 A.D., when our planet was referred to as “erthe”.

How did Erthecode come to be?

After our Founder realized how magical plants are in helping heal his wife, he began passing out some products to family, friends and colleagues and when they all came back asking for more repeatedly, it was abundantly apparent there was a need to make these plant based products available to the world. Clearly, the need to feel better in a natural way, without an abundance of potentially detrimental side effects, is a pertinent and critically important call to action. Put another way, we all simply want to sleep better, experience less stress, pain and inflammation in order to live longer, fuller and happier lives.

How do I know which Erthecode product is best for me?

To determine the best Erthecode product for your needs, start by assessing your specific health goals and concerns. Review the detailed product descriptions and benefits listed on our website to understand how each supplement aligns with your objectives. Consider any dietary preferences or restrictions you have, as Erthecode offers a range of formulations to suit various needs. For personalized guidance and if you're still uncertain what product or product combinations to choose from, please don't hesitate to reach out directly to us at yoursupport@erthecode.com as our dedicated team LOVES speaking to directly to our fellow Erthecoders to assist and support your personalized wellness journey.

Is our packaging recyclable?

Yes, we eliminated unnecessary packaging whenever possible and all of our product pouches are ZERO PLASTIC 100% compostable. Our packaging approach minimizes environmental impact by incorporating best practices: renewable energy, energy efficiency, process improvements, and waste recycling and is manufactured using 100% clean, renewable wind energy, in a Zero Waste to Landfill and Carbon Neutral facility. We did not stop there: our shippers are also] 100% compostable pouches. Part of Erthecode's mission is to be a beacon to other companies to follow in our quest to protect Mother Earth and all of the future generations after us.

What is a plant based lifestyle and what are its benefits?

A plant-based lifestyle emphasizes a drastic minimization of anything processed, supporting consuming foods that are derived from plants, such as fruits, vegetables, nuts, seeds, whole grains, and legumes. This way of eating is renowned for its numerous health benefits, including a lower risk of heart disease, hypertension, type 2 diabetes, and certain cancers. It also supports weight management and promotes better digestive health due to its high fiber content. That said, we believe in a life that includes moderation and if you choose fish, dairy, meat and poultry it should only be sourced from clean, cruelty free, environmentally friendly sources. Beyond personal health, adopting a plant-based lifestyle can have a positive impact on the environment by reducing carbon footprint and conserving water and land resources. Furthermore, it often leads to a more ethically conscious way of living, as it reduces dependency on animal farming, thereby addressing animal welfare concerns.

Are our products third party tested?

Our proprietary botanical formulas are curated in a FDA Registered and cGMP-compliant facility. Their process meets USDA Certified Organic and Oregon Tilth standards and are Leaping Bunny Certified. Our hemp testing laboratory is the first and only to be certified with Colorado Department of Health and Environment (CDPHE). It’s also ISO/IEC 17025 accredited by the American Association of Lab Accreditation (A2LA) and is the first and only compliant hemp testing laboratory meeting cGMP (current Good Manufacturing Practices) and GLP (Good Laboratory Practices) requirements.

Are our product ingredients sustainably sourced?

Everything Erthecode is grown and manufactured inside the USA. We choose our vendors and partners responsibly as we conduct the research to select not only the best in quality but also the best in practices. Our handful of brand partners share our belief in the 7th generation stewardship philosophy that the decisions we make today should result in a sustainable world seven generations into the future. Our farms are all free of pesticides and the end products contain no phthalates, parabens, additives, or preservatives. We also work with manufactures that are 100% cruelty free Leaping Bunny Certified.

Are our products Leaping Bunny Certified (100% cruelty free)?

Yes, we proud to be Leaping Bunny Certified (100% cruelty free). This means that no animal tests were used in the development of any of our products. For more information visit our profile page on Leaping Bunny Website.

WELLNESS AND PLANT EDUCATION

Why is Erthecode plant based?

The decision was simple - our bodies just love plants ! Rigorous studies continue to show favorable results that from our immune systems to the lining of our stomachs, plants have essential nutrients that we cannot contain from other foods and wellness products, especially those that are highly processed. The high antioxidant, vitamin, mineral and phytochemical properties of plant extracts help your cells thrive and remain healthy, supercharging our immune systems. Results continue to show that individuals who live a plant based lifestyle generally eat few calories, weigh less, and have a lower risk of heart disease and other inflammation linked degenerative diseases.

What is a plant based lifestyle?

A plant-based lifestyle emphasizes a drastic minimization of anything processed, supporting consuming foods that are derived from plants, such as fruits, vegetables, nuts, seeds, whole grains, and legumes. This way of eating is renowned for its numerous health benefits, including a lower risk of heart disease, hypertension, type 2 diabetes, and certain cancers. It also supports weight management and promotes better digestive health due to its high fiber content. That said, we believe in a life that includes moderation and if you choose fish, dairy, meat and poultry it should only be sourced from clean, cruelty free, environmentally friendly sources. Beyond personal health, adopting a plant-based lifestyle can have a positive impact on the environment by reducing carbon footprint and conserving water and land resources. Furthermore, it often leads to a more ethically conscious way of living, as it reduces dependency on animal farming, thereby addressing animal welfare concerns.

What are adaptogens and why does Erthecode use them?

Adaptogens are plants and mushrooms that help your body respond to stress, fatigue, anxiety and aid in overall well being (Homeostasis). Adaptogens are a balance driver that help a body return to a state of low inflammation and agitation. At Erthecode we use high concentrations of the most powerful known adaptogens: Ashwagandha, Rhodiola and Valerian Root because these well studied, powerful plant extracts can help lower levels of cortisol in your blood stream, the stress hormone that creates anxiety, agitation, mood swings and inflammation.

What is Erthecode’s answer to sustained and chronic stress and what does it actually do to us?

Overexposure to cortisol and the constant activation of the human stress response system puts our bodies at increased risk of: Heart disease, heart attacks, high blood pressure. stroke. weight gain, sleep problems, memory & concentration impairment, muscle tension, chronic pain, digestion issues, anxiety, depression and chronic headache pain, to name a few. Erthecode’s answer to this growing humanity issue is to combine high dosages of plant extracts, including adaptogens, to naturally help the body combat chronic stress and runaway inflammation.

What is homeostasis and why is it important?

Homeostasis in a word is “balance". More scientifically, homeostasis is a state of physiological balance among all of our bodily functions that we need to not only survive, but live a long and healthy life. Medical examples of homeostasis include but are not limited to: normal body temperature, blood sugar regulation and healthy blood pressure.

How are plants and inflammation control related?

How are plants and inflammation control related ?" - Science has proven that plants play a pivotal role in controlling inflammation, primarily through the bioactive compounds they contain, such as phytonutrients, antioxidants, and anti-inflammatory agents. Long term physiological inflammation is the root of all degenerative diseases and these compounds help modulate the body's inflammatory processes, reducing chronic inflammation and protecting against the onset of inflammation-related diseases. Critical phytonutrients, flavonoids, carotenoids and antioxidant rich plant extracts help boost your immune system which helps your body neutralize debilitating toxins from bacteria, rampant pollution, climate change, processed foods and viruses. At Erthecode, we utilize organic ingredients like turmeric, ginger root, green tea, ginseng, hemp, ashwagandha, rhodiola, l-theanine burdock and a host of others, in order to inhibit the activity of pro-inflammatory molecules and enhance immune response. Conclusion: the anti inflammatory and antimicrobial nature of our plant based ingredients can help protect us from the ravages of our stress filled, modern day lives, promoting cellular health and overall well-being.

ORDERS AND SHIPPING

How long does it take to process my order?

All orders are processed within 1 to 3 business days.

How do check the status of my order?

Once your order is received and fulfilled, you will receive an immediate email notification when the order has shipped with your shipper's tracking information. Any further questions please email us at yoursupport@erthecode.com

How long does it take for my order to ship?

Orders placed after 12pm EST on a business day or national holiday will be shipped the next business day. Orders placed over the weekend will be shipped the following Monday.

What should I do if I have not received my order in 5 days of being processed?

If you haven’t received your order after 5 business days of receiving your shipping confirmation email, please contact us at yoursupport@erthecode.com with your name and order number, and we will look into it for you.

How can I check the status of my order?

You will receive an email notification when your order has been received and again when the order has shipped with your FedEx tracking information.

How are shipping rates calculated?

Shipping rates for your order will be calculated and displayed at checkout based on the distance to the destination from our warehouse in Florida.

Do you ship internationally?

At the moment we do not offer international shipping. However, we do try and address requests on a case by case basis. Please make to sure to join our e-newsletter and become an Erthecoder in order two receive all updates, including updated shipping options. We are working hard to offer shipping preferences to international destinations, where applicable.

Do you ship to P.O. boxes?

We do not offer shipping to P.O. boxes. If shipping to a P.O. box is your only option available email yoursupport@erthecode.com and will do our best to find an alternative solution for you.

What payment methods do you accept?

We accept all major credit cards. We offer secure online ordering and accept Visa, MasterCard, American Express, and Discover.

RETURNS AND EXCHANGES

Do you offer returns or exchanges?

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any Erthecode products, please email us at yoursupport@erthecode.com and explain to us why you are dissatisfied. We will simply either send you new product or process a return for you.
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Is my order eligible for a return or exchange?

To be eligible the item must be in the same condition as received and in its original packaging. We understand that you may have tried the item, we can’t blame you for that! If less than a quarter of the item is used you are still eligible to return, if it is more it is not.

How do I initiate a return or exchange?

To begin your return or exchange, please email us at yoursupport@erthecode.com with your full name and order number. We will send you a free return shipping label and instructions on how to send your package to us. If you are approved, we will immediately refund you, however, it will take up to 10 business days based in your card carrier’s internal bank procedures. For lost items (that do not make it to your door) we will issue a refund with proof from tracking number. For stolen items we will review on a case by case basis.

What should I do if my order comes damaged or is the wrong item?

Upon receiving your order please inspect it. If the item is defective, damaged, or received the wrong item please hold on to it. Next, email us at least three photos of the order at yoursupport@erthecode.com with your order number. Upon review and approval, we will send you a replacement order immediately.